Support Connectors

Mailbox connectors

Connect support mailboxes that can feed email cases into Ward. Support operators can use them without Town Hall CRM access. Gmail, Microsoft, and IMAP are receive-only; replies from Ward use the HEA relay.

Connect a support mailbox, or ask the connector owner to add support use.

Gmail

Not connected

Gmail for support email ingress. Optional Enable in-thread reply requests Gmail send after explicit reauth.

Connect Gmail

🔒 Privacy & permissions ▸

Support connector access: read scopes for ingress by default. Enable in-thread reply requests Gmail send via a separate consent. Shared mailbox tokens may become send-capable at Google; HEA only authorizes send when Support Connectors shows in-thread enabled. Disable clears HEA authorization only — it does not revoke Google permissions.

Microsoft 365 / Outlook

Not connected

Microsoft mailbox for support email ingress. Optional Enable in-thread reply requests Mail.Send after explicit reauth.

Connect Microsoft 365

🔒 Privacy & permissions ▸

Support connector access: Mail.Read for ingress by default. Enable in-thread reply requests Mail.Send via a separate consent. Shared mailbox tokens may become send-capable at Microsoft; HEA only authorizes send when Support Connectors shows in-thread enabled. Disable clears HEA authorization only — it does not revoke Microsoft permissions.

IMAP (receive only)

Receive only

Connect a generic IMAPS mailbox on port 993. This connector is receive-only; Ward replies use the HEA relay.

Host Email App password

Connect IMAP

Sender identity

Configure HEA relay display name and Reply-To for Ward replies. Leave Reply-To blank to use the support intake inbox; the From address is computed and read-only.

Permissions