Editing HEA Draft

HEA Editor: Skills & Promotions

Draft • Last edited: - • Published: -
Live chat mode
Agentic conversational skills
Enable this mode first. Audience, skills, and promotions stay locked until then. After you enable, they go live in chat only once you publish.
Disabled
Enable this mode to set audience, skills, and promotions. Then run ✨ Train skills before publishing.
Agentic conversational skills are disabled. Changes save to draft now and go live only after Publish.
Audience & conversation

Review the audience profiles HEA inferred and choose how the conversation should lean for each.

Saved
Conversation skills Choose which skills and promotions are active for this HEA, how early they appear, and how often they can repeat. Use the arrows to move active cards up or down. Higher rows are considered first.
Saved
Available skills & promotions

Loading current skills and promotions…

Skill settings
Select a skill or promotion to tune how it should show up in chat.

Legacy CTAs converted into draft skills & promotions

Review the prefilled governed draft, then save conversation setup once to retire the old CTA setup for this HEA.

    Conversation setup saved.
    Save audience, skills, and promotions before training or publishing.
    Saved