Draft saved.Changes are not public until you publish.
Live chat mode
Agentic conversational skills
Skills and promotions go live in chat after you enable them here.
Audience and conversation style change how they lean. Some skills need a connector.
Disabled
Once enabled, run Train skills before publishing this draft.
Agentic conversational skills are disabled.
Changes save to draft now and go live only after Publish.
Audience & conversation
Review the audience profiles HEA inferred and choose how the conversation should lean for each.
Saved
Connect third-party services
Connect external services to unlock additional HEA skills and features.
Conversation skills
Choose which skills and promotions are active for this HEA, how early they appear, and how often they can repeat.
Use the arrows to move active cards up or down. Higher rows are considered first.
Saved
Available skills & promotions
Loading current skills and promotions…
Skill settings
Select a skill or promotion to tune how it should show up in chat.
Legacy CTAs converted into draft skills & promotions
Review the prefilled governed draft, then save conversation setup once to retire the old CTA setup for this HEA.
Conversation setup saved.
Save audience, skills, and promotions before training or publishing.
Saved
HEA FOUNDRY
Your HEA is currently being processed.
HEA Foundry is currently processing your HEA. You can keep editing while it runs.
Skills & promotions are now enabled in this draft.
Please run skills training before publishing so HEA Foundry can tailor the governed runtime for this HEA.
Publish stays blocked until that training run completes.
About conversation styles
Conversation styles change how HEA leans in the conversation. They bias ranking first, and may slightly influence how follow-ups are framed, but they do not create separate bots or hard workflows.
Informative
Answer-first and exploratory. Best when visitors mainly need information before taking a next step.
Qualification-led
Clarify who the visitor is a bit earlier. Useful when the right path depends on understanding their role or context.
Sales-assist
Surface booking, contact, or offer-discovery earlier. Best for likely prospects without becoming too pushy.
Support-assist
Lean toward help, intake, and resolution. Best for existing customers or service/support front-door cases.
Confirm legacy CTA removal
Some legacy CTA types cannot be migrated automatically and will be permanently removed when you save.
