HEA Editor: Personality

Language Mode * Follow host website language Always use default language Follow browser language Controls how welcome, pre-message, thinking texts, and initial chat language are resolved. The default language itself is set in the Profile tab. Text Direction Auto (based on language) Left-to-right Right-to-left Displayed Name * Show data disclaimer Yes No This is the published chat Note (AI disclosure). It is not a visitor privacy choice for websites without a CMP. Data disclaimer text Show a privacy form in the chat when the website has no cookie banner Yes No Yes: shows it unless a connected cookie banner is present (cf Setup). No: do not display the chat privacy choices form in the pop-up, askbar, or side panel. Privacy policy link (optional) Link to your own https privacy page. Leave empty to use HEA World’s privacy policy. After a transfer, check this link — it may still be the previous owner’s page.

⚠️ AI Disclosure — Regulatory Notice

The EU AI Act (Article 50) requires that visitors interacting with an AI system are informed they are communicating with AI — regardless of where the business is located, if any visitor may be in the EU.

Disabling this disclaimer removes the AI disclosure from your chat widget. You remain responsible for compliance with applicable transparency regulations.

Keep enabled Disable anyway

Intro Message Pre-message Show first-question cards on first open Up to 3 short questions visitors can tap on first open. Created with the HEA. Edit anytime; Review can suggest improvements. Publish to update the live widget. Creating or refreshing a HEA may leave a draft of suggestions that still needs Publish. Add a card first. This checkbox stays off until there is at least one card. Add card Short phrases shown while the model is thinking. Drag, reorder, or edit.

Avatar URL Icon URL Primary Brand Color Secondary Brand Color Same derived tokens as the live widget (header, bubbles, chat background, input). Uses the displayed name, intro, the Note when the disclaimer is on, and first-question cards when they are on. Dark preview is the widget theme, not this editor page. Unused Advanced swatches follow the preview; they are not saved.

Advanced layout colors

Optional. Leave unused to keep the derived palette.

User bubble

Use derived

Agent bubble

Use derived

Input / chrome

Use derived

Standalone mode Match device setting (recommended) Always light Always dark Used when the HEA opens on its own page or tab. Embedded mode Always light (recommended) Follow website theme (automatic) Always dark Used for Magic Askbar, conversation-starter, pop-up, and side-panel embeds. For pop-up and side panel, Always light/dark overrides the website and device; Follow website theme tracks the website. An explicit Magic Askbar snippet theme can override this choice. Default Magic Askbar invitation text Placeholder shown when the Magic Askbar is idle. Collapsed side-panel invitation text Optional. Shown on the collapsed T-tab next to the arrow. Empty = arrow-only. Keep it short (max 40 characters) — long labels are truncated on the host page. A page snippet data-panel-tab-label overrides this when set. Tab chrome uses Brand color 1 (host CSS --hea-tab-* still wins).

Tone Helpful Professional Friendly Direct Formality Casual Neutral Formal Answer length Concise Balanced Detailed When unsure Ask follow-up question Say not documented and stop Suggest contact/help page

Emoji level Knowledge Mode* Strict – only indexed resources Hybrid – resources first, then general AI Strict: the HEA ONLY uses indexed resources. If information is missing, it replies: “This is not documented in my knowledge base.”
Hybrid: the HEA uses resources first, but MAY use general knowledge if the answer is not documented.