Follow the evolution of the HEA-World platform — from core intelligence to deployment, insights, and beyond.
Thanks to new context engineering, your HEA keeps the big picture in mind throughout the conversation — not just the last retrieved snippet. It stays oriented across your resources, which prevents tunnel vision and keeps answers complete as the discussion unfolds.
Your HEA can now review your website and content, and report on consistency and how the information is actually structured. That helps keep your content sharp even across a very large number of pages and documents.
New AI-based tools help you raise the quality of your HEA's answers — and of your content in general. HEAs now answer more reliably, while staying cost-efficient and fast.
HEA now includes Infirmary — a support workbench for qualified customer requests. Cases stay visible with ownership and response targets, whether they start in a website conversation, a connected support mailbox, or manual intake — with your team reviewing and replying under human control.
See everything your HEA knows about your brand in one place — positioning, tone, and offers. Review each detail and approve what's right, so AI-generated content stays accurate and sounds like you.
Draft LinkedIn posts, emails, and articles from ideas tied to your business and your approved brand story. Edit the copy, choose a visual style, and add images — ready for your review before publishing.
A gamified dashboard that turns HEA setup into a strategy map — levels, badges, quests, and progress tracking guide your team through every step.
SEO, AEO & AI visibility — audits search readiness, scores tech health/content/structured data/authority, checks AI answer engine brand representation.
Connect Gmail, Microsoft 365, or IMAP inboxes to feed relationships into Town Hall. Email threads are classified automatically using your HEA's business context — every team member syncs independently.
A fourth embed format — the side panel — docks your HEA to the edge of any page. It pushes content aside instead of overlaying, keeps the conversation visible while visitors browse, and collapses to a slim tab when not in use.
Invite collaborators to work on your HEA with role-based access. Assign editor, publisher, monitoring, or Town Hall roles — each person sees only what they need, and the owner keeps full control.
Every HEA now has its own Town Hall — a relationship layer with pipeline board, contact list, and activity timeline, auto-populated from conversations and enriched by connected email sources.
HEAs can now collect structured support requests, let visitors review and confirm details, and route them to your team via email — with correction handling built in.
Skills and promotions are now executed with greater precision — fewer missed intents, faster field collection, and more reliable confirmation flows.
A growing library of guides for decision-makers: from "What is a HEA?" to "AI Agent vs Chatbot" and beyond.
Shopify stores can now connect their HEA to look up real-time order status directly in the conversation.
Three embed formats — Magic Askbar, Conversation Starter, and Pop-up — so your HEA fits any page layout.
HEAs can now power a physical robot. Reachy Mini brings your AI assistant into the real world.
HEA-World is now available in English, French, Dutch, German, and Spanish.
A new public page explains how every HEA answer is grounded in your verified content — not hallucinations.
HEAs can now capture contacts, suggest next steps, and guide visitors toward outcomes — all governed by your rules.
See what visitors ask, which skills convert, and where conversations drop off — real-time analytics for your AI.
An AI reviewer scores your HEA setup across profile, personality, skills, and readiness — with one-click improvement suggestions.
Upload PDFs and documents directly. Your HEA learns from files, not just web pages.
Profile, Personality, Resources, and Skills & Promotions editors let you shape every aspect of your HEA without code.
HEA responses now render bold text, links, and line breaks — conversations feel natural, not robotic.
Test your HEA in a dedicated sandbox before publishing — see exactly what visitors will experience.
The full editor and chat widget support light and dark themes, matching your site's look.
The first Human-Enhanced Agents go live — AI assistants trained on your content, speaking with your voice.
HEAs find the most relevant content from your knowledge base using semantic search, not keyword matching.