HEA Sharing beta
Invite collaborators to work on your HEA with role-based access. Assign editor, publisher, monitoring, or CRM roles — each person sees only what they need, and the owner keeps full control.
Product updates
What's New
Follow the evolution of the HEA-World platform — from core intelligence to deployment, insights, and beyond.
Conversion
Governed skills capture contacts, collect support requests, and guide visitors toward business outcomes — all on your terms.
Commerce
Shopify stores connect their HEA to look up real-time order status and product info directly in conversation.
Reach
Three embed formats — Magic Askbar, Conversation Starter, and Pop-up — so your HEA fits any page layout.
June 2026
🔧 Platform
📊 Insights
🎯 Conversion
🧠 Intelligence
📚 Content
Per-HEA CRM beta
Every HEA now has its own CRM pipeline — a Kanban board, contact list, and activity timeline auto-populated from conversations and optionally from email synced by CRM team members using Google Mail.
Support request intake
HEAs can now collect structured support requests, let visitors review and confirm details, and route them to your team via email — with correction handling built in.
Smarter agentic conversations
Skills and promotions are now executed with greater precision — fewer missed intents, faster field collection, and more reliable confirmation flows.
Article library
A growing library of guides for decision-makers: from "What is a HEA?" to "AI Agent vs Chatbot" and beyond.
May 2026
🛒 Commerce
🌍 Reach
🤖 Innovation
🌍 Reach
🔒 Trust
Shopify integration (pilot)
Shopify stores can now connect their HEA to look up real-time order status directly in the conversation.
Embeddable widgets
Three embed formats — Magic Askbar, Conversation Starter, and Pop-up — so your HEA fits any page layout.
Physical HEA: Reachy Mini
HEAs can now power a physical robot. Reachy Mini brings your AI assistant into the real world.
Multilingual website
HEA-World is now available in English, French, Dutch, German, and Spanish.
Knowledge grounding page
A new public page explains how every HEA answer is grounded in your verified content — not hallucinations.
April 2026
🎯 Conversion
📊 Insights
✨ Quality
Governed skills & promotions
HEAs can now capture contacts, suggest next steps, and guide visitors toward outcomes — all governed by your rules.
Conversation insights
See what visitors ask, which skills convert, and where conversations drop off — real-time analytics for your AI.
AI Review system
An AI reviewer scores your HEA setup across profile, personality, skills, and readiness — with one-click improvement suggestions.
March 2026
🧠 Intelligence
🔧 Platform
🧠 Intelligence
🔧 Platform
🔧 Platform
Document ingestion
Upload PDFs and documents directly. Your HEA learns from files, not just web pages.
Full editor experience
Profile, Personality, Resources, and Skills & Promotions editors let you shape every aspect of your HEA without code.
Rich chat formatting
HEA responses now render bold text, links, and line breaks — conversations feel natural, not robotic.
Playground for testing
Test your HEA in a dedicated sandbox before publishing — see exactly what visitors will experience.
Dark mode
The full editor and chat widget support light and dark themes, matching your site's look.
May 2025 — Launch
🔧 Platform
🧠 Intelligence
HEA-World launches
The first Human-Enhanced Agents go live — AI assistants trained on your content, speaking with your voice.
Smart knowledge retrieval
HEAs find the most relevant content from your knowledge base using semantic search, not keyword matching.