General Questions
🤖 What is a Human-Enhanced Agent (HEA)?
An HEA is a purpose-built AI assistant that combines curated human knowledge with dynamic AI reasoning. It can serve content, guide users, and answer questions intelligently—tailored to your values and context.
🛠 How is it different from a regular chatbot?
Unlike generic chatbots, an HEA runs on your own content, tone, and purpose. It’s fully customizable, private, and runs on a trusted infrastructure—designed to reflect your voice, not just echo a language model.
⏱ How long does it take to build one?
With our tools, you can build and publish an HEA in under 5 minutes. Enrichment, encryption, and hosting are all automated.
🧱 Can I embed my HEA on any website?
Yes! Each HEA provides a lightweight embed code — just like a YouTube video — that works on personal sites, blogs, e-commerce pages, and more.
🔐 Are my files and knowledge secure?
Yes. HEA files are encrypted before being published. Only the runtime agent decrypts them using secure keys stored in our cloud infrastructure. No plaintext content is exposed.
💬 Can I use an HEA to handle customer interactions?
Absolutely. HEAs are ideal as digital guides, support agents, onboarding assistants, or even expert advisors embedded on your site.
📄 What kind of content can I include?
HEAs can be built from articles, resumes, white papers, strategy docs, FAQs, and more. You provide the intent and context—we add intelligence.
🧠 What AI models are used?
HEAs are powered by OpenAI models, selected based on performance and use case. You don’t need to manage the model yourself—it’s embedded into the platform.
💡 Do I need to code to build an HEA?
Nope. HEAs are completely codeless. You simply upload your content and configure tone, purpose, and design — we handle the rest.
📊 Can I track how visitors interact with my HEA?
Yes. You’ll be able to access real-time usage insights: number of conversations, common questions, popular content, and engagement patterns.
💰 What does it cost to use or build an HEA?
We’re currently in early access mode. Many features are free to try for few months, and pricing will remain affordable, especially for individuals and small teams (starting from 15 euro/$ per month). Premium tiers will include analytics, private storage, and advanced control.
🌍 Who owns the data and AI agent?
You do. Your HEA is built from your content, encrypted under your control, and designed to reflect your values and style. We never resell, share, or monetize your data.
🎯 Can I guide users toward actions with my HEA?
Yes — HEAs support contextual CTAs. You can define buttons or suggestions that appear during conversations, prompting users to: • visit a page, • download a file, • book a meeting, • or trigger any custom action. It’s a powerful way to turn curiosity into conversion, without being pushy.
🌍 Can my HEA speak multiple languages?
Yes — HEAs support multilingual conversations. By default, they adapt to the user's input language (English, French, Spanish, etc.) thanks to the underlying AI model. If your source content includes multiple languages, the HEA respects that context too. You can also define a preferred language or tone in the personality settings.
🛑 What happens if I stop using the service?
You can deactivate or delete your HEA at any time. All data is removed from our runtime servers, and encrypted files become inaccessible. You’re in control from start to finish.
🧩 Can I update my HEA after it’s live?
Yes. You can edit your HEA’s content, design, tone, and calls-to-action anytime — and publish changes instantly. No downtime or redeployment needed. Our pricing will offer different plans to match your HEA size and your refresh frequencey needs.
🏗 Can I manage multiple HEAs?
Absolutely. Whether you’re building for one brand or many, our platform lets you create and organize multiple HEAs — each with its own voice and purpose.
🧪 Can I try a demo before building mine?
Absolutely. Head to the Try It page to interact with HEAGuide, our demo agent built for this purpose.